Terms & Conditions:
Welcome to Tuthill Lighting online. If you wish to purchase from
our online catalog, you agree to accept these conditions. Please
read them carefully. Tuthill Lighting reserves the right to modify
or change the Terms and Conditions at any time without prior notice
to you.
Sales Tax:
Online sales are tax-exempt , except if your shipping address is
within New York State.
Warranties:
All products sold by Tuthill Lightings are covered by the manufacturer's
warranty. If you have purchased a product from us and find it to
be defective, please contact Customer Support at 585-271-5877 for
assistance in processing your claim. We will not be liable for installation
fees of any kind.
Defective Products:
If within (14) days of receiving your order, any product proves
to be defective, contact us immediately. Do Not Ship the product
back without contacting us first for an Returned Goods Authorization
# (RGA) and return instructions. After we receive the defective
merchandise, we will test it, if need be, and we will ship back
to you (at our expense) a non defective replacement product.
Delivery:
Orders take approximately 1 to 3 weeks for delivery depending on
availability. Occasionally production schedules change and a product
will be temporarily out of stock. This can cause delays. Backorders
are beyond our control. Please contact us at 585-271-5877 or email
us at experts@tuthilllighting.com if your order has not been received
in the time expected. We will contact you by e-mail with any backorder
information we receive.
Shipping Damage:
If the packaging appears to be damaged on the outside, please refuse
to accept it from the carrier; or please make sure when signing
the shipper's proof-of delivery slip that you include a note stating
the package appears to be damaged. If you do accept a damaged shipment,
please inform us and the carrier (ups, fedex, etc.,) immediately.
Depending on the product and where/how it was shipped, it may be
necessary for you to deal with the carrier yourself.
Returns:
HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. We will only accept
a return if a Return Goods Authorization number (RGA #) has been
issued and the product is returned in the original manufacturer's
packaging. Products may be returned within 14 days of receiving
them. The products must be brand new (never used or installed) and
in perfect condition with all of the manufacturer's packaging in
tact. In order to keep our prices at their lowest, we charge a 30%
restocking fee. Your original shipping and processing charges will
not be refunded, if applicable. Orders returned after 14 days or
without an RGA # will not be accepted.
Privacy Policy:
Tuthill Lighting is committed to protecting your privacy. Information
you provide us will not be sold or given to any outside party. We
do share your address and phone number with the manufacturer responsible
for shipping your order, but it is only used for the processing
and shipment of the order. Tuthill Lighting will only use your phone
number to contact you in case of a problem with the fulfillment
or delivery of your order. If you have any questions or concerns
regarding our privacy policy, please contact us so we can address
them.
